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Change of mind Policy

We do not  provide a refund for a change of mind or if you find our service cheaper else-where! Here’s a closer look.

If you have prepaid for a treatment or service, it is not transferable to other individuals if you wish not to proceed.

Refunds will be provided where required in accordance with the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or otherwise as may be required by applicable legislation or regulatory compliance. We want you to be a satisfied client, so if our service or product is faulty or if we are otherwise liable under the Australian Consumer Law, it may either be replaced or refunded at our discretion and as may be reasonably appropriate.

We cannot and do not guarantee that all of our procedures and products may necessarily be suitable for you, and whilst all due care and skill is exercised in treating our clients, ultimately it is your responsibility to determine if any of our products or treatments are right for you.

In purchasing any of our products or services, you agree to provide all information requested including completing any consent forms we provide to you and advising us of anything that may affect your treatments or the products. In using our products and services, you must note that individual results can vary and that you must realistic expectations of any such results of any treatment or product. We encourage you to work with your therapist or health professional on what outcomes and results you can achieve with the treatment or product.

Any request for refund by you, for treatments purchased, must be made in writing and issued to: management@akskinclinics.com.au for our consideration. The clinic will reasonably consider and review any such written request and will decide whether a refund is appropriate in the circumstances.

Booking Appointments

Anyone wishing to book an appointment with AK Skin is required to pay a deposit of $100 via credit card in advance to confirm their booking. Please note that you may be charged in the event of a late cancellation (less than 48 hours’ notice provided) or in the event of a no show appointment.

Following your appointment, your deposit will be applied to the cost of your consultation and/or treatment. 

Unsuitability For Treatment

If you attend for your appointment and your consultant assesses that it is unsafe to treat you on that day due to any use of medication, tanning, topical products, shaving issues, skin irritation or any other reason determined by your consultant resulting the entirety of the procedure to be cancelled, a cancellation fee of $100 will be charged for our time on that day.

If your consultant assesses that due to any of the above reasons that the treatment can only be partly done, the full cost of the treatment will be payable OR a reasonable portion of the treatment will be charged in our reasonable discretion.

Should we be able to safely treat some areas on the day of your appointment, but not the complete area, or if we are unable to conduct the complete treatment or treatments that were booked in for any of the above reasons, any discounts for multiple treatments that were previously provided cannot be carried over if a treatment or treatments need to be rebooked to another date due to unsuitability. We will try to offer the best discounts possible on the initial date of the treatment or treatments but any treatments or part-treatments that are required to be rebooked will be charged at full price at the follow-up appointment.

No Show Appointments

If you book an appointment with our clinic and cannot make it, you must call or email us to let us know at least 48 hours’ in advance of your scheduled appointment time. If do not give us at least 48 hours’ notice, you are deemed to be a “No-Show Client”, and the vacated appointment a “No-Show Appointment”. Should you wish to book an appointment with us in future, full prepayment for your next appointment will be required. All No Show Appointments will be charged a fee of $100 to the credit card that we have on file (if any). The fee will otherwise be due and payable by you on the occurrence of the No-Show Appointment. Alternatively, the $100 fee may be applied against any future treatment that you may wish to book in with us in the future.

Prepaid Treatment

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pay treatments and the payments are not transferable to other individuals.

NOTE: across all documents, consistency should be checked for language i.e. treatment, service, appointment etc. 

Cancellation Policy

Should you need to cancel or reschedule your appointment, we kindly ask that you call us no later 48 hours in advance of your scheduled appointment time. Failure to give 48 hours’ notice will result in the treatment being redeemed by the clinic and a $100 cancellation fee may be charged to you. This allows us to manage our diaries and offer the appointment time to another patient

Deposit and Cancellation Policy – Booking a consultation:

We require a deposit of $50 for all consultations, including those that are free of charge. Should you need to cancel or reschedule we require that you call us at least 48 hours before the day of your appointment.

Failure to give the full notice will result in the deposit being taken by the clinic to cover lost costs in administration and staffing.

This allows us to manage our diaries and offer the appointment time to another patient. Following your consultation, your deposit will be refunded to you or it can be used against treatment or product at your choice.

Booking single treatments or chargeable consultations:

In addition to the above, we require a deposit for all other consultations and for single treatments. Following your consultation or treatment, the deposit will be deducted from the consultation or treatment cost. 

Should you need to cancel or reschedule your consultation or treatment, we require that you call us at least 48 hours before the day of your appointment. 

Failure to give the full notice will result in the deposit being taken by the clinic to cover lost costs in administration and staffing.  

This allows us to manage our diaries and offer the appointment time to another patient.