420-440 Craigieburn Rd, Craigieburn Junction
Monday: 9am - 7pm
Tuesday: 9am - 7pm
Wednesday: 9am - 7pm
Thursday: 9am - 9pm
Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Change of mind Policy:
We do not refund for change of mind, if you found it cheaper else where, decided you simply don’t like it or have no use for it! Here’s a closer look.
Treatments/services are not transferable to other individuals
Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.We don’t refund for change of mind.
Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.
Any request for refund by you, for treatments purchased, must be made in writing and issued to: email@example.com for our consideration. The clinic may decide, upon review of your written request, whether a refund is required.
Anyone wishing to book an appointment with AK Skin is required to provide $100 paid in full via credit card details in advance to confirm their booking. and may be charged in the event of a late cancellation (less than 48 hours notice provided) or no show appointment.
Should you need to cancel or amend your appointment we kindly ask that you call us no later 48 hours notice in advance of your appointment time. Failure to give the full notice will result in the treatment being redeemed by the clinic, $100 cancellation fee may apply to your account. This allows us to manage our diaries and offer the appointment time to another patient
Attending Unsuitable For Treatment
If you attend for your appointment and your consultant assesses that it is unsafe to treat you on that day due to changed medication, tanning, topical products, shaving issues, skin irritation etc, a cancellation fee of $100 will be charged for our time on that day (only if all areas cannot be safely treated).
Should we be able to safely treat some areas on that day (you will not be charged $100 cancellation fee) where you are having multiple areas treated, any discounts that were provided due to having all multiple areas treated at once cannot be carried over if only one area needs to be rebooked to another date due to unsuitability. We will try to offer the best discounts possible on that date but any rebooked area/s will be charged at full price on the follow-up appointment.
No Show Appointments
If you book an appointment with our clinic and cannot make the appointment it is always best to call or email us and let us know rather than simply not show up. If you are deemed to be a No-Show Client your account in our system automatically gets locked out by our computer system and full prepayment for your next appointment will be required before we can reactivate your account. All No Show appoitments will be charged a No Show Fee of $100 to the credit card that we have on file, this $100 fee in non-refundable can only be redeemed against any treatments that you may have with us in the future.
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals.
AK Skin & Laser Clinics are partnered with the most advanced Companies to provide excellent high-end treatments to our customers. We offer a wide range of unique and luxury treatments with promising results.